Refund policy
At Velano, we strive to provide a premium experience with every order.
Due to the nature of coffee products, we are unable to accept returns on opened items. However, if your order arrives damaged, incorrect, or there is an issue with your purchase, we’re here to help.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at:
Please include your order number and photos of the issue when applicable.
Refund Eligibility
Refunds or replacements may be offered for:
- Damaged items
- Incorrect items received
- Orders lost in transit (when confirmed by the carrier)
Refunds are issued to the original payment method used at checkout.
Non-Refundable Items
Opened coffee products and used items are generally not eligible for return or refund.
Contact
For all refund or support inquiries: