Shipping policy
At Velano, every order is prepared with care to ensure a smooth and elevated experience from checkout to delivery.
Processing Times
Orders are typically processed within 1–3 business days after purchase. During periods of high demand, processing times may be slightly extended.
Shipping Locations
Velano currently ships within the United States.
Tracking Information
Once your order has been fulfilled and shipped, tracking information will be sent to the email address provided at checkout.
Delivery Times
Shipping times may vary depending on your location and carrier conditions. Velano is not responsible for delays caused by shipping carriers, weather, or other circumstances outside our control.
Order Issues
If your order arrives damaged or you experience an issue with delivery, please contact us within 7 days of receiving your order and we’ll work to resolve the issue promptly.
Contact
For shipping-related questions, please contact: