Terms of service

Last Updated: May 14, 2026

Welcome to Velano. These Terms of Service (“Terms”) govern your use of our website and any purchases made through our store. By accessing or using this site, you agree to these Terms.

If you do not agree to these Terms, please do not use the website.

1. Overview

This website is operated by Velano. Throughout the site, the terms “we,” “us,” and “our” refer to Velano. We offer this website, including all information, tools, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

2. Online Store Terms

By using this site, you represent that:

  • You are at least the age of majority in your state or country of residence.
  • You will not use our products for any unlawful or unauthorized purpose.
  • You will not transmit any viruses, malware, or harmful code.

A breach of any Terms may result in immediate termination of your access to the Service.

3. Product Information & Availability

We strive to display product descriptions, images, pricing, and availability as accurately as possible. However, we do not guarantee that all information on the site is complete, current, or error-free.

Products may be available in limited quantities and may be modified or discontinued at any time without notice.

4. Preorders

Some products may be offered on a preorder basis. Estimated shipping timelines are approximate and may change due to supplier, production, or fulfillment delays.

By placing a preorder, you acknowledge and accept that:

  • Your order may take several weeks to ship.
  • Delivery dates are estimates only.
  • We may update you regarding delays when necessary.

5. Pricing & Payments

All prices displayed on the site are listed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to:

  • Change prices at any time
  • Limit quantities purchased
  • Refuse or cancel orders at our discretion

If we cancel an order after payment has been processed, a refund will be issued to the original payment method.

6. Shipping

Shipping estimates are provided for convenience only and are not guaranteed.

Velano is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather events
  • Supply chain disruptions
  • Incorrect shipping information provided by customers

Customers are responsible for providing accurate shipping details at checkout.

7. Returns & Refunds

Please review our Refund Policy for detailed information regarding returns, exchanges, and refunds.

We reserve the right to deny refunds or returns that do not comply with our policies.

8. Intellectual Property

All content on this website — including branding, logos, images, product names, graphics, text, and design — is the property of Velano and may not be copied, reproduced, or used without written permission.

9. Prohibited Uses

You may not use the site or its content:

  • For unlawful purposes
  • To violate any laws or regulations
  • To infringe upon intellectual property rights
  • To harass, abuse, or discriminate against others
  • To distribute malicious code or spam
  • To interfere with the security or functionality of the website

We reserve the right to terminate access for violations of these Terms.

10. Disclaimer of Warranties

This website and all products/services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that:

  • The website will operate uninterrupted or error-free
  • Results obtained from the use of the service will be accurate or reliable
  • The quality of products or services will meet your expectations

11. Limitation of Liability

To the fullest extent permitted by law, Velano shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the website or products purchased through the site.

12. Indemnification

You agree to indemnify and hold harmless Velano and its affiliates from any claim or demand arising out of your breach of these Terms or violation of any law or rights of a third party.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to the website.

Your continued use of the site following any updates constitutes acceptance of those changes.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the United States and the State of Connecticut, without regard to conflict of law principles.

15. Contact Information

Questions about these Terms of Service can be sent to:

Velano Support
Email: support@drinkvelano.com